Wednesday, April 14, 2010

Help can be a limitation

While I was creating the How to Article on the site, I found myself frustrated by their "help". Like iMovie, and various others, the program or site tries to help you by filtering the formatting process through questions and "scaffolding" intended for those that need them. However, some programs offer an "advanced" version, where the user can tell the program exactly what they want, or tell the program "I will format the content myself and give it to you ready to go".
In most cases we need the scaffolding at first, but later on it becomes a hindrance. We learn the terms and tools involved in the particular format, and it is faster and more accurate for us to deal with a more advanced and direct interface.
Unfortunately, having that "advanced" option is not universal.

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